FAQS

Can I return my doll if im not satisfied ?

Customer service is very important to us. If you receive your doll and it has any defects, as long as you notify us within 24 hours and the doll has not been used in any way, we can arrange the collection of the doll. We will either repair or replace the doll depending on the level of defect.

Can I visit your store ?

We are an online web store, all our products are shipped direct from the manufacturers allowing us to give you the best possible prices, we do not have a physical store.

How Long will My Doll Take to be Delivered ?

Once we receive your payment we will start to produce your doll normally within 24 hours, all dolls typically take 7 – 14 week to be completed, then please allow approximately 3-7 working days for delivery to your door.

Sometimes the delivery time can be longer due to customs clearance, but we will keep you up to date throughout the process.

What payment methods do you accept?

We accept PayPal, Bank Transfer, All CryptoCurrencies, Credit & Debit Cards – Visa, MasterCard, AMEX, American Express, Maestro and western union on request.

What shipping company do you use?

All products are shipped using FedEx, UPS or TNT

Where are the dolls made ?

All Sex Dolls are hand made in China, using high quality TPE and Silicone materials.

Which countries do you ship to?

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Which country are you based in and where do you ship from?

We are  a UK Limited company incorporated in early 2014 based in the United Kingdom, our offices are located in the city of Sheffield.

We ship worldwide direct from the manufacturers / brands in China.

Who pays customs fees?

The customer is responsible for any charges requested by your countries import taxes, however we add a low value on the package and very rarely any customs fees are required but it does happen from time to time, normally within Europe.

Will SexDolls.com show on my Card Statement or Bank Account?

No mention of our website will show on your statements, Only our company name will be displayed “SHEFF MEDIA LTD” – There is no mention of sex dolls or any adult toys or services.

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