FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

All International orders are shipped using FedEx or UPS.

We have offices in both the UK and US.

All orders are shipped from China where all the sex doll brands are based, US and EU orders are shipped direct from the manufacturers.

UK orders are shipped to our facility in the UK before forwarding to our UK customers.

We ship to all countries apart from India, Pakistan, UAE and Thailand due to sex toys been illegal and strict customs clearance.

Once you have paid for your doll the production starts within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 3-7 business days.

Total time from ordering to receiving your doll is approximately 14-21 days from placing your order to your doll been delivered.

The price shown on our website is the price you pay, our prices include customs clearance paid in advance, You can be confident there will be no hidden costs involved when ordering from us.

Customer service is very important to us, If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange the doll been returned, However we do not cover the return shipping costs.

We will either repair or replace the doll depending on the level of defect.

No mention of our website will show on your statements, Only our company name will be displayed “SHEFF MEDIA LTD” – There is no mention of sex dolls or any adult toys or services.

We accept PayPal, Bank Transfer, All CryptoCurrencies, Credit & Debit Cards – Visa, MasterCard, AMEX, American Express, Maestro and western union on request.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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