We only accept returns in the very rare occasion of dolls that have been damaged in transit.

We take product quality very seriously, every one of our dolls is thoroughly inspected and tested before leaving our factory.

Upon receipt of the doll, if there appears to be any defect or damage, please contact us immediately.  If the doll is unused, we will honor a full refund of the doll + shipping to return the doll back to us.

We do not offer refunds for any other reason other than a product damaged on arrival.

We have a firm no return policy for any doll that as been used due to the nature of the product.


As all our dolls are built to order, Once we receive your order we generally start production within 24 hours of cleared payment so for this reason we only allow a 24 hour cancellation period, Anytime after that will result in cancellation fees up to 50% of the purchase price and all refunds can take up to 45 days to process.

We allow customers to cancel their orders within 24 hours of placing their order.

If you have any questions concerning refunds or cancellations dont hesitate to contact us.

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